Refund policy

At Velano, we take pride in delivering high-quality, hand-selected products and creating a fun, magical experience with every order.

All Sales Are Final
All purchases, including one-time orders and subscription products, are final. Once an order is placed, it cannot be canceled, returned, or exchanged for a refund. This allows us to continue offering exclusive, limited-edition items while maintaining consistent quality for every customer.

Subscriptions
Subscription products are recurring and billed automatically according to the schedule displayed at checkout. By purchasing a subscription, you agree to receive the product(s) each month and to the recurring charges.

You may cancel your subscription at any time before the next billing cycle to avoid future charges. Previously shipped subscription orders are not eligible for refunds.

Exceptions
Refunds will only be issued in the following circumstances:

• Damaged or defective products received due to shipping issues

• Processing errors on our part (e.g., double charges)

To request assistance, please contact us within 7 days of receiving your order, including your order number and a photo of the damaged product. Our team will work to resolve the issue promptly.

Why We Have a Final Sale Policy
Velano offers limited-edition, hand-picked items produced in small quantities. Allowing refunds or cancellations would jeopardize the availability and quality of future products. This policy ensures fairness to all customers and supports the sustainability of our brand.